Retail
Aquascopics
AI customer support in 6 languages with 96.7% fewer edits
Multi-AgentRAG6 LanguagesSelf-Improving
The Challenge
Aquascopics serves customers across Europe in 6 languages. Their support team spent most of their time on repetitive inquiries — returns, warranty checks, and product recommendations — leaving little room for complex cases.
What We Built
We built a multi-agent system where specialized AI agents handle different support categories. Each agent draws from a knowledge base of 20+ product documents, detects follow-ups and photo attachments, and drafts responses that experts review. The system learns from every correction.
Results
- 96.7% reduction in manual edits needed on AI responses
- Customers served in 6 languages (NL, FR, DE, EN, IT, ES)
- Specialized agents for returns, warranties, and product advice
- Self-improving system through expert feedback
Ready to start your project?
Let's discuss how we can help you achieve your goals. Our team is ready to bring your vision to life.
Antwerp - Brussels - Lisbon